Agency Login

ARTICLE 1

SCOPE OF WORK

By signing up and/or signing in as our Sales Agent in accordance with the applicable procedure, you will be authorized to sell Citilink fight tickets and get the access to our competitive flight tickets and you will obtain earlier information on any news and promotion from us in the future.

ARTICLE 2

SPECIFIC TERMS & CONDITIONS

1. Requirements to register as Citilink Sales Agent:
   
   
   1. Sales Agent must own a representative sales office.
   
   
   2. Sales Agent must have contactable number (telephone, cellphone, and/or fax)
   
   
   3. Sales Agent must have the access to internet network and email address, as all transaction is based on Information Technology and all communication shall be conducted through email.
   
   
   4. Sales Agent may use top-up, credit card, debit card, or other payment channel available in Citilink website for the Sales Agent.
   
   
   5. Sales Agent must top up an initial balance in the amount of IDR 15,000,000.- (fifteen million Rupiahs). Top up shall be conducted by transfer to one of the following bank accounts:
      • BNI

      Account number: 6666678781
      Name: PT Citilink Indonesia

      • BCA

      Account number: 0845244699
      Name: PT Citilink Indonesia

      • Bank Mandiri

      Account number: 1170099999559
      Name: PT Citilink Indonesia

      Such initial balance may be used by Sales Agents entirely without keeping any minimum balance.
   
   
   6. On the same day of initial balance top up on business days from Monday to Friday 08.00 – 16.00 Jakarta time, Sales Agent must send the proof of top up initial balance together with:
      
      • Copy of business licenses
      
      
      • Copy of Tax Identification Number (business or organitation)
      
      
      • Copy of Company Deed of Incorporation (for business) to:
        topupagent@citilink.co.id, partneroperation@citilink.co.id.
      
      
      • Copy id card
      
      
      • Copy Permits document (PPIU) specifically for umrah travel agent and umrah wholesaler agent.


2. Citilink, at its own discretion, shall have the right to reject any registration.


3. The registration shall be successful if all the requirements above have been fulfilled and approved by Citilink.


4. Upon successful registration, Sales Agent shall receive facilities as follows:
   1. User ID and password to do transaction in Citilink website.
   
   
   2. Compensation in accordance with Citilink’s internal policy


5. Sales Agent may refund the balance only if the route where the Sales Agent is domiciled has become offline. If the route is still online, the balance which has been topped up cannot be refunded to Sales Agent, but may be used by the Sales Agent until IDR 0,-.


6. Sales Agent’s User ID and Password may be used by its sub-agents, but the membership cannot be sold or transferred to other party.


7. Any change or modification of the data of Sales Agent shall be accepted after a written notification is received by Citilink.


8. We have the right to audit every transaction by the Sales Agent without any prior notification.


9. The relationship between Citilink and Sales Agent is partnership, not employment or power of attorney to the Sales Agent.

ARTICLE 3

AGENT’S OBLIGATION

1. Sales Agent shall comply with this Terms & Conditions and any applicable Citilink’s regulation.


2. Sales Agent shall use its best effort to promote and to increase the sales of Citilink flight tickets.


3. Sales Agent shall at any time maintain Citilink’s good name.


4. Sales Agent shall not misuse its User ID and Password given by Citilink.


5. Sales Agent shall not set lower rates of flight ticket than the rates in Citilink website.


6. Sales Agent shall not use Citilink’s logo, business card, letterhead, and/or any other Citilink’s intellectual property without prior approval of Citilink.


7. Sales Agent shall not use Citilink’s name or make an agreement with any third parties on behalf of Citilink.


8. Sales Agent shall be fully responsible if there is any difference or inconsistency between the information in e-ticket with the itinerary of the passenger at the time of transaction.

ARTICLE 4

TERMINATION

1. We may at any time suspend or terminate any Sales Agent if, based on Citilink’s sole discretion, the Sales Agent does not meet the requirement or violates any provisions governed in this Terms & Conditions. In the event of this termination, the top-up balance shall not be refunded to the Sales Agent.


2. The membership shall be automatically terminated if the business of the Sales Agent ceased.


3. Sales Agent may at any time stop its role as Sales Agent and the top-up balance shall not be refunded to the Sales Agent.


4. The parties agree to waive the applicability of Article 1266 Indonesian Civil Code in relation to the termination of this Terms & Conditions between Citilink and Sales Agent.

ARTICLE 5

CONFIDENTIALITY

Data and information related to the implementation of this Terms and Conditions shall only be used for the purpose and objective of the partnership between Citilink and the Sales Agent, and shall be treated as confidential information. The parties shall ensure that they, including their employees and sub-agents, will keep such data and information confidential and shall not disclose such data and information to any third parties without prior written consent of each party, unless it is required by the law or by order of the court. This obligation shall survive the termination of this Terms & Conditions.

ARTICLE 6

INDEMNITY

Sales Agent shall indemnify and hold harmless Citilink from all losses, liabilities, damages, costs, or expenses (including but not limited to reasonable attorney’s fees and other litigation costs and expenses) incurred as a result of any claims by any party either caused by negligence or intentional fault by Sales Agent.

ARTICLE 7

GOVERNING LAW & DISPUTE RESOLUTION

1. This Terms & Conditions is governed by the laws of Indonesia.


2. Any dispute arising from the implementation of this Terms & Conditions shall be settled amicably.


3. Failing the amicable resolution, the Parties agree to settle the dispute in District Court of Sidoarjo.

ARTICLE 8

FORCE MAJEURE

Citilink shall not be liable for any non-performance or violation of these Terms & Conditions, such as for transaction failure, restricted access to the Site, or any damage or harm to Sales Agent caused by any act or condition beyond the reasonable control of either you or us (“Force Majeure”). Force Majeure include but not limited to natural disaster (floods, earthquakes), epidemic, riot, a declaration of war, war, military action, terrorist action, embargo, sanctions, changes in laws or regulations, lightning, hurricanes/ typhoons/cyclones, labor strikes, demonstrations, and so on.

ARTICLE 9

MISCELLANEOUS

1. In the event that any provision in this Terms & Conditions is determined to be unenforceable or invalid, by any court of competent jurisdiction, such provision shall nonetheless be enforced to the fullest extent permitted by applicable law and such determination shall not affect the validity and enforceability of any other remaining provisions.


2. This Terms & Conditions is made in English and Indonesian language. In the event of any inconsistency between the English and Indonesian version, the English version shall prevail.


3. Sales Agent who has executed other specific written agreement with Citilink and must register as a membership as well, shall comply with such agreement and this Terms & Conditions. If there is any inconsistency between the agreement and this Terms & Conditions, the agreement shall prevail.


4. You may not assign or transfer your rights or obligations under these Terms & Conditions, without our prior written consent.