Passenger last name:
a. Web Check-in opens from 48 hours until 30 minutes before the departure time, specifically for departures from Soekarno-Hatta Int'l Airport, the maximum check-in limit is up to 45 minutes before departure time
b. Web Check-In only allowed for Confirmed ticket / Paid In Full / No outstanding due.
c. For validation, Web Check-In needs your Booking Code (6 digits) and Passenger Last Name. So please re-check the passenger name that written in your ticket.
d. The passengers should be in waiting room 40 minutes before the departure time (printed on boarding pass).
e. Website check in and mobile check in are not valid for International flights, website check in and mobile check in are only valid for Domestic flights.
a. Check-in counters open 2 hours before departure and will be closed 30 minutes for domestic flight and 1 hour for international flight before departure time.
Flights from Soekarno-Hatta int'l Apt. check-in & baggage drop will be closed forty-five (45) minutes before departure for domestic and 1 (one) hour before departure for international.
b. You have to buy a new ticket if you do not do the check in 30 minutes for domestic flight or 45 Minutes for departures from Soekarno-Hatta Int'l Airport and 1 hour for an international flight before departure time.
c. The passengers should be in waiting room 40 minutes before the departure time (printed on boarding pass).
d. International flights can be checked in directly at the check-in counter at the Airport.
e. Passengers are expected to arrive at the departure airport 3 hours before departure due to the process of examining medical documents during COVID-19 pandemic.
a. According to Indonesia’s applicable regulation, always wear mask properly when on the aircraft.
b. Other flight information related with COVID19 pandemic is available on: https://www.citilink.co.id/en/citilink-flight-regarding-covid-19 .